I recall when I was
plumbing that the foreman wanted me to run a series of pipes into what was
going to be a laboratory. The pipes were lines on a plan. As I began to sort
out the job I realised that the pipes they wanted would not all fit into the space
available. My foreman Bill was not very complimentary about the architect and
draftsman. “If the stupid @*#* had added up the sizes of the bloody pipes they
would know their scheme would not work! It’s easy to draw lines, much harder to
install pipes!” he said in graphic plumbers’ language. As tradesmen we got used to this sort
of muck up. The architects dreamed up things that just could not work in
practice. The people at the coalface could have told them that! We had to adapt
and make it work as best we could.
I have found this sort
of thing again and again in chaplaincy workplaces. Managers will dream up new
schemes or ways of doing things and when the people on the floor see it they
say, “That can’t work! Get real!” Often there is little real consultation or
listening to the people who have to make it work. I know that as a Night
Shelter Trust Board we have sometimes come up with ideas, but when we have
talked to the man who has to supervise the shelter he has said sometimes “No,
that sounds good but won’t work in practice!” Managers and boards often do not
listen to the people at the coalface, and can indeed make life difficult for
them by not doing so.
In my career in the
Church, in chaplaincies and community groups I have found the same thing.
Sometimes I have been part of the perpetrators on a board, sometimes I have been
the frustrated coalface person. Because of health issues I did not get much
sleep last night. Today I have found myself trying to make something work. It
was a difficult and frustrating time. I know that if the powers-that-be had
listened to me I could have something much better going. Life would be easier and there would be
more control. In the midst of the frustration of today, a tired me got angry
all over again at decisions made by those who are not there to try to make them
work. I felt like my dream was being limited, wrecked and distorted. I felt
like I was trying to do the impossible and was angry because my warnings about
this happening fell on deaf ears.
The clock cannot be
wound back now, and we have to do the best we can, but it is none the less
heartbreaking. A friend of mine
often says, “Build a bridge - get over it.” I guess that’s what we often have to do. Life and work will never be perfect!
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